He may not be the lead singer of Pearl Jam, but our Eddie Vetter is most definitely a rockstar – Just ask the home health and hospice teams he works with and his colleagues:
"Eddie is such an amazing team member who isn’t afraid to jump in and help in every aspect of implementation and is knowledgeable of each step in the process. So glad to have him on our team!"
As an MHA home health and hospice consultant, Eddie supports agencies with billing and revenue cycle operations as well as EMR implementations.
Prior to his role with MHA, Eddie was a revenue cycle manager with one of the largest public home health companies, responsible for a large pre-authorizations and billing department. There, he built out a rev cycle team and rolled out HCHB across the agency.
Prior to his career in the home health and hospice space, Eddie lead a national financial operations team and also worked in senior sales management. The result of his varied experience boils down to a love for working with people and empowering them to do their best work by relaying best practices.
Eddie holds a degree in business with an emphasis in accounting. He considers a complex spreadsheet his happy place!
Do get to know Eddie beyond his CV, here's a quick Q&A:
Q: What do you like to do when you're not helping home health and hospice agencies gain efficiencies and improve patient care?
A: My weekends are filled with family (pictured below)! My wonderful wife and I have four boys, ages nine to 19 (one of his son's definitely has Eddie-Vedder-level hair), as well as two dogs and a pet rabbit. We live out in the country on a little bit of land and love to have bonfires and go on hikes. I also like to do updates on our remodeled farmhouse – I’m currently in the process of remodeling one of our bathrooms. Sometimes I can even get the boys to help me with that stuff!
Q: Why are you passionate about the work you do in home health and hospice care?
A: Home health and hospice folks – the nurses and therapists and caregivers and office support – are some of the most amazing people I’ve ever met! They care so much about our patients and do such important work day in and day out. I’m passionate about helping them, especially when it comes to helping them clean up their billing so they can get quicker payment for their agencies, minimize after-hours work and focus on providing exceptional patient care.
Q: What trends/challenges/opportunities do you see in the industry?
A: Although agencies know they need to focus on patient care, they often put clerical and billing tasks on the back burner. Having a solid process for checking eligibility, getting a complete F2F and signatures and ensuring that all non-medicare visits have preauthorization before they commit to an extended plan of care is crucial to their financial health.
Additionally, the industry sees medicare advantage plans growing their marketshare every year – which means agencies must get a handle on the outside influence of payor’s utilization management teams, building relationships, digging into their requirements and over-documenting clinical necessity. Obviously PDGM is delivering a lot of new challenges for agency operations as well. Agencies need to pay close attention to revenue cycle processes for this update. We’d love to help! Just reach out to us here.
Q: Anything else you'd like to add?
A: MHA has built an incredibly strong bench of consultants. I’m very proud to work with this awesome team!