Meet Our Rockstar Home Health and Hospice Consultant Vickie Knowles


As a Maxwell home health and hospice consultant and trainer, Vickie works with home health and hospice agencies through EMR and software implementations, workflow augmentations and organizational assessments.

Vickie brings 30 years of home health and hospice industry experience to the MHA team. When she was 21 years old she began her career at a large home health and hospice agency in Maryland. Through the years, she worked her way up through the ranks and became the director of informatics and telecommunications. In that culminating role, she was responsible for overseeing and managing the agency's EMR, implementing mobile solutions and managing the physical facility and communications contracts.

To help you get to know Vickie better, here's a quick Q&A:

Q:What do you like to do when you're not working?

A: I have a very serious sports addiction. My kids (shout out to my amazing boys Josiah and Samuel) joke that I may need to seek counseling for said addiction. That's how much I love sports. There is something I love way more than sports though. My family. When I'm home in Baltimore I like spending my time with those I l love most either at the beach or hiking. My other interests include reading, cooking and I'm into photography. Additionally, I love traveling -- which is great because my job involves a lot of it. I'm so thankful for that.

I do love amusement park rides too...the scary ones!

Q: Why are you passionate about the work you do in home health and hospice care?

A: I am passionate about training and teaching. I literally get a rush out of it. Additionally, I love the philosophy of home health and hospice care -- caring for people in the comfort of their homes, helping them retain integrity and working with them to maintain a semblance of independence. In my work as a home health and hospice consultant I get to combine those loves. I train home care and hospice staff -- the most amazing people with the purest hearts -- on how to more efficiently and effectively document so they can spend more quality time with their patients and ensure the integrity of their information system. In short, I dig my gig. I feel so fortunate that I have a role that is so purposeful.

Q: What trends/challenges/opportunities do you see in the industry?

A: With all the changes coming to payment structures, regulations and CoPs, it's more essential than ever for agencies to implement and best use softwares and solutions that are intuitive, compliant, efficient and streamlined. You can't get away with not investing and leveraging technology to deliver enhanced care quality. With that being said, there's a huge opportunity for those agencies who are ready to embrace technology to further care initiatives.

Q: Anything else?

A: When I left my job of 30 years I was told "you will regret your decision to leave." Nope. Becoming a home health and hospice consultant is one of the best decisions I've made professionally. I love being an integral part of the MHA Rockstars Team! It's the place to be!


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