As a Maxwell consultant and site leader, Brenna coaches home health and hospice teams to success with EMR implementations and optimizations. She specializes in operational assessments and customer support.
Prior to joining MHA, Brenna worked in-house with a large home health and hospice provider as a senior software specialist. In that role, she supported users on Homecare Homebase (HCHB) and trained new hires on the software. Prior to that position, Brenna served as a senior customer experience manager at HCHB. There, she managed large accounts’ issues and enhancements and provided additional training.
Brenna holds a bachelor’s degree in science and family studies from Abilene Christian University.
So you can get to know her better, we thought we’d ask Brenna a few questions that go beyond her resume.
Q: What do you like to do in your spare time?
A: I love riding motorcycles, spending time on the lake and hanging out with my two dogs, Sister Mary Carol and Melania.
Q: Why are you passionate about the work you do in the home health and hospice setting?
A: It originally started as a paycheck, but as I served various home health and hospice customers throughout the years, my eyes were opened to the selflessness of the individuals in this industry. Home health and hospice workers provide an invaluable service for so many families during their most vulnerable moments. I’m proud to be a part of this industry.
Q: What trends/challenges/opportunities do you see in the healthcare industry?
There is a growing need for palliative care as patients move between home health and hospice. I firmly believe in the cost-saving services that not only allow patients to receive care in the comfort of their homes, but also allows hospitals to focus their time and resources on patients who really need the acute care that cannot be provided in the home.
Below is Brenna with her family and with her dog, Sister Mary Carol.