We are so proud to introduce you to our senior consultant and project manager Bailey Goin. In her role at Maxwell, she's responsible for home health and hospice EMR implementations from start to finish. That includes guidance in system set up, process development, training and implementation support.
Prior to joining MHA, Bailey served as the project manager of operations and efficiencies for a large home health agency. There, she was responsible for rolling out any Homecare Homebase (HCHB) related projects. Additionally, she completed operation assessments and developed performance improvement plans, which also included training, and staff follow up as improvements were implemented. Lastly, she created numerous processes and manuals to help improve performance amongst the departments and headed the agencies' CoP transition project.
Bailey began her home health and hospice career at HCHB as an associate implementation consultant. There, she primarily trained and supported home health and hospice agencies in HCHB's software. When she wasn’t traveling for implementations, she was responsible for creating training materials for classes, and making form changes and system updates per customer requests.
Bailey, graduated summa cum laude from Texas Woman’s University with a bachelor's degree in business with a focus in marketing.
Now for the stuff you won't find on her CV--Our Q&A:
Q: Why are you passionate about the work you do in home health and hospice?
After graduation, I was presented with an opportunity to work with HCHB. I never grew up saying I wanted to train healthcare professionals. (Honestly, I wanted to be a vet or a professional basketball player. Vet school was way too expensive and I just barely made it as a bench warmer in basketball. Needless to say, those two dreams went up in smoke pretty quickly.) But, it seemed like a great opportunity for a new college graduate.
Lucky for me, educating and working to improve healthcare organizations has turned out to be the perfect career for me.
I am a huge dork and not ashamed of that. This translates into being the trainer who cheers and claps when a nurse finishes her first Start of Care. I get all giddy inside when I see how well a branch is adapting and taking direction.
To have the opportunity to work with all these wonderful people, and to help guide them in such a big change is truly an honor.
I have seen so many stressed clinicians worried about what is to come. In every roll out, it is my mission to ensure they not only know the system, but they feel comforted and confident in their abilities when I leave them. They put their trust in me to get them through this transition and I couldn’t feel more blessed for that opportunity.
Further, I have to gush about my love for hospice as a care venue.
The clinicians and staff who work with end-of-life patients have the most strong and loving hearts. It takes a true angel to love and care for these patients knowing that any day could be their last. Hospice is more than just a health care service, it is about allowing loved ones to die with dignity, in the comfort of their own homes. It is about providing comfort to families, even after the patient has passed. Hospice is not just a health care service, it is a passion--what a privilege it is to be part of something so necessary and compassionate.
Q: When you're not working, what do you like to do?
In my free time, I love getting creative! Between sewing, embroidery and vinyl work, I stay pretty busy during my weekends home. When I'm not being a busy body, I enjoy nights of binge watching Netflix, probably a little too much. You can find me quoting “The Office” daily. Kudos to whomever actually gets the quotes…and laughs.
I am also a Thirty-One Gifts consultant. What started as a fun way to earn free bags/totes turned into a great community opportunity. I have headed several fundraisers using my Thirty-One perks. One fundraiser included donating more than one hundred Easter baskets to the families staying at the Ronald McDonald House thanks to the support of my amazing family, friends, and coworkers. Not only do these fundraisers bring joy to others, I get a lot of joy out of them as well!
Q: Anything else you'd like to add?
It is by God’s grace that I am where I am today. I thank him each day for the plans he’s made for me.
Below is Bailey with her husband and another picture of their "three daughters."
If you're interested in learning more about Maxwell's implementation, optimization, CoP or training services, feel free to reach out to Bailey directly. Bailey@maxwellhca.com.