You may have received NAHC's special alert last week. It covered the "serious issue" around including advance directive information in your plan of care as a condition for payment. For your convenience and knowledge, we've included the full alert below.
While NAHC offers suggestions, we wanted to let you know we can be the boots on the ground to help your home health organization fulfill this requirement.
Let us work with your team through an optimization.
We will help streamline and audit-proof your record, making it as automated as your EMR allows. This, in turn, will help clinicians be more compliant with documentation.
Documentation needs to be intuitive, fluid and comprehensive. Your EMR, when optimized properly and in accordance with your people and processes, can work with you to ensure proper documentation. Here are a few ways:
Drive appropriate follow up questions to get your documentation.
Ensure documentation is easily visible and accessible for back-office as well as follow-up-visit staff.
Automate the process of extracting assessment elements to the plan of care without causing additional documentation for the SOC nurse (this will also help reduce the probability of conflicting answers).
After we optimize your EMR, we'll be sure to train your back office so they know precisely which elements to watch out for. We'll also train your field staff to gain efficiency and accuracy in your form building and data collection.
Reach out to us today to discuss more about this requirement as it applies to your home health agency and how we can help.
You can email me directly. Lorie@maxwellhealthcareassociates.com
NAHC SPECIAL ALERT
January 9, 2019
A very serious issue involving Medicare home health has surfaced that requires the immediate attention of your organization. Effective January 13, 2018, the “Plan of Care” (POC) Condition of Participation under 42 CFR 484.60 also became a Condition for Payment under the home health benefit, 42 CFR 409.43. This means that all the elements must be in the POC or Medicare payment will be denied. While this generally does not present any concerns, one of the new POC requirements has created problems for many HHA s that may not have modified their POCs sufficiently to meet the new POC requirements. A compliant POC for payment purposes must now include “information related to any advance directives.”
Recent audits as part of the Comprehensive Error Rate Testing (CERT) program have uncovered significant noncompliance with this new requirement. At the same time, MAC audits have approved claims that involve POCs that do not include full information on a patient’s advance directives. While these are inconsistent decisions, it is prudent to take steps to address concerns raised by the CERT audits.
NAHC is advocating to CMS that a broad-scale, efficient remedy needs to be implemented given the apparent widespread oversight by HHAs. These HHAs do appear to have obtained all the needed advance directive information. It is just that the information did not fully find its way to the POC. At this point, CMS has not agreed to any remedial measures other than potentially hundreds of thousands of individual claim corrections.
In the absence of a systemic fix, the noncompliance puts HHAs at risk of further audits and the likelihood of a high volume of retroactive claim denials. However, there is still an opportunity to correct these POC deficiencies. Still, that opportunity will be shrinking as claim corrections must be filed prior to the close of the one year window for claim submissions that will begin to close on January 13, 2019.
WHAT SHOULD YOU DO?
1. Review January 13, 2018 and later POCs to determine if they are compliant. For example, a POC will not be compliant on the Advance Directives requirement if the only entry references whether or not the patient has a Do Not Resuscitate (DNR) order as there are more types of Advance Directives than just DNRs.
2. If you find non-compliance, review the patient record to determine if the needed information is available. For example, the OASIS info should include Advance Directive detail.
3. For non-compliant claims, secure a signed POC addendum from the certifying physician that includes the required information for the POC.
4. Submit corrected claims to your MAC. One of the MACs is accepting these corrections with out a need to cancel the original claim and submitting a rebilling as there is no reimbursement effect. We expect the other MACs will do the same. The corrected submissions can be done sequentially over the next twelve months so that the administrative burden is spread out consistent with the one-year window on claim submissions. It is advisable to get your MACs take on how to handle corrections before proceeding.
The correction process is a huge burden for HHAs, physicians, and Medicare itself. Since there is no effect on payment rates, NAHC strongly believes that it is in everyone’s interest that sensible remedial actions take place instead of massive claim corrections. Nevertheless, HHAS must protect themselves from the risk of retroactive claim denials based on insufficient advance directives information on the POC before corrective opportunities close with the one-year window. At present, the burdensome approach outlined above is the only option.
For further information, contact Mary Carr firstname.lastname@example.org
William A. Dombi, Esq.
National Association for Home Care & Hospice
228 7th St, SE
Washington, DC 20003