Meet Chelsea Merchant -- Our Home Health Technology and Project Management Guru

Chelsea Merchant

Chelsea brings seven years of software consulting and project management experience to the Maxwell team. With previous roles including a data analyst position, she adds technical skills including programming and statistical analysis to her role.

Prior to joining the Maxwell team, Chelsea served as an account manager for a large software company and also an implementation consultant at Homecare Homebase (HCHB). At HCHB, she successfully led numerous implementations and customer acquisitions. Her day-to-day included collaborating with customers to achieve successful software adaption, which required consulting on best practices and internal processes as well as consulting post-implementation to maximize efficiencies.

Additionally, Chelsea led super user trainings to enhance customer knowledge. She has expertise in all back office and Pointcare instructor-led classes, as well as the Homecare Connections suite (Referral Source Link, Provider Link, and Family Link).

Chelsea holds a bachelor's degree in communications from Texas A&M University. When she's not working, the Boulder, Colorado resident loves spending time outdoors. Chelsea loves to travel, cycle, run, practice yoga, play piano, cook and study languages and psychology.

Q:Why are you passionate about the work you do or home health and hospice care?

A:The people. This is an industry centered around helping people, so we get to interact with the most genuine and compassionate people out there.

My mom has worked in healthcare since I was born (no joke - she was on a hospital shift when her water broke), so I have been around the healthcare industry, literally, my whole life.

In healthcare we have a unique chance to work with all sorts of people and challenges, which is not your typical 9-5 office job (and thank God for that). My favorite days at work are when I get to work one-on-one with someone who needs a boost and then get to see them turn a corner after training.

Chelsea healthcare quote

Q: Can you tell us about a recent, meaningful client interaction?

A: My last week onsite, I was working with a struggling nurse who wanted extra training. Her supervisors told me it took her years to learn the last system, so taking on a new software would likely be a tough adjustment.

In my experience, a caregiver's anxiety surrounding learning a new system stems from feeling like the new technology will sidetrack him or her from providing the patient care he or she is so passionate about. If you can win over the most impassioned caregivers and show them how the new technology will truly help them do what they do best, care for patients, they will thrive. Not only that, they will be great motivators and teachers for others.

This was exactly the case for this nurse. Instead of focusing on all the changes and minutia, we focused on the progress she made each time she came in and the affect that progress would have on patient care. After some guidance, repetition and empowerment, her attitude began to shift. With a few refresher sessions, she was able to complete a visit in the system on her own and was enthusiastically sharing tips with other clinicians. By the end of the week, she was ready to ditch the old system altogether.

Q: Hobbies?

A: I live in Boulder, CO – so needless to say, I love being outdoors. Right now, my fiancé and I are training for a big cycling race this summer and will be tackling some biking climbs in Italy after that. (Fun Fact: My fiancé and I met while working together at HCHB…. and he proposed in the midst of an HCHB rollout. Ha. Photo below.) I also love to travel, run, practice yoga, play piano, cook, as well as study languages and psychology. I’m all over the map! Literally and figuratively.

Chelsea Merchant engaged

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