When we think about what really sets us aside from the competition, it's our people.
Our team members boast an average of 20 years post-acute experience, many holding recent leadership positions--which means they have a pulse on what’s relevant NOW in the industry and can work with clients to strategize, optimize and transform post acute organizations. In addition to tenure and rank, our team members bring a diverse knowledge base to the table. We have experts in home health and hospice operations, technology, regulations, clinical processes and procedures and finance.
For example, meet Gina Creel.
We are beyond proud to have her on the Maxwell team. She's a seasoned nurse with more than 30 years of healthcare experience. She spent nearly 25 years working in Medicare certified home health agencies as director of clinical services and COO--assisting her agencies into the top 100, Top 500 and Home Care Elite positions.
Gina is knowledgeable in all aspects of home health. She is masterful in analyzing the clinical and operational aspects of home health agencies. After pinpointing areas for improvement, Gina leverages her vast experience to plan and help execute an effective growth and advancement strategy. Not only can Gina help agencies achieve all aspects of compliance, efficiency and optimization, she also has vast and specific experience assisting agencies with Homecare Homebase (HCHB) transitions. Gina is proficient in office user roles and has been training new users since 2007.
Considering we recently hosted the webinar, "CoP Regulatory Compliance Tips You Need to Know Now," we want to let you know about another specialty Gina brings to the table. She can help you and your agency complete a mock survey which will ensure you're prepared for the real thing. If you're interested, here's a note from Gina about what that entails:
With the new CoPs and CMS enforcing fines starting in 2019, agencies will need another set of eyes to assess where they excel and where they need additional attention before surveyors walk in.
As the mock surveyor, I use the Surveyor’s Guide to the Interpretive guidelines and review the following and more:
Agency policies and procedures
Timeliness of care
Emergency preparedness plan
Quality improvement plan
To complete a mock survey successfully, the agency must have full buy in from top to bottom. It requires several days and issues may be uncovered that would beg for immediate attention and action.
Common issues identified often pertain to an agency's paper trail which can be quickly corrected. Bigger issues like patients in jeopardy are more crucial and demand immediate attention. It's essential that everyone on the team is ready and willing to dive in where necessary to make the exercise worthwhile.
After a harsh surveyor experience, an agency contacted us to come in and not only help them get back on track but also write the corrective action plan. We wrote the plan and helped the agency implement it. When the surveyors came back in, they said it looked like a totally different agency in the best way possible!
To help you get to know Gina a bit better, here's a convenient Q&A.
Q: Why are you passionate about home health and hospice?
A: After many years working in a hospital setting, I realized there were many individuals who would consistently come back to the hospital after discharge due to avoidable issues like forgetting to take their medicine or ignoring diet recommendations. Often, it came down to the fact these folks didn't have anyone they could rely on after hospitalization. I want to be that person for them.
In my early years of home health, I remember visiting a patient who had nothing to eat in her home except bacon. Because of her age and condition, she didn't have a way to get to the grocery store to buy anything else. Not only did she have nothing but bacon at home, but she had been eating it raw because she wasn't physically able to cook it for herself. Additionally, she wasn't taking her medications. This opened my eyes to the fact that once a patient leaves the hospital, it's easy for that patient to become endangered. Home health fills that gap.
Both of my parents received home health, one was fortunate to receive hospice, prior to their deaths. It was comforting to me while they were in home health and hospice that I could pick up the phone and get a report on my parents even though I lived hours away.
Q: What do you like to do for fun?
A: I love spending time with my three daughters and grandchildren. While the older two live out of state, it's always fun when they come home for a visit.
Cooking and experimenting with different seasonings has always been a passion. I pride myself on not using recipes. I like to try a new dish in a restaurant and then attempt to replicate at home. Dancing is another passion. My dad, who was 100% Cajun French, taught me how to dance before I could walk.